Contact center call quality agent jobs

Contact center call quality agent jobs

Delivery / Program Managers – Call Center

MoboDexter Software India

Knowledge of contact center operations, lead generation & acquisition process, Inside Sales team management process, including workforce management, information...

1 month ago - India

Quality Analyst

Pro Hunters HR Services.

Coordinate and facilitate call calibration sessions for call center staff. Provide feedback to call center team leaders and managers....

1 week ago - Chennai, Tamil Nadu

Walkin @ Hdfc Life For Senior Associate - Group Operations

HDFC Life

Discussion with call center agents / SDA team to improve quality and thereby aversion. Effective co-ordination with call center....

2 weeks ago - Mumbai, Maharashtra

Product Consultant

Adobe

1-2 year previous Technical Support Center experience required. Deliver First Call Resolution by handling customer requests and resolving customer’s technical...

1 month ago - Noida, Uttar Pradesh

Training Manager

UnitedHealth Group

Plans, develops, and manages activities associated with the training and development of contact center Agents, Trainers, and Management within company...

1 week ago - Hyderabad, Andhra Pradesh

Training Manager

UnitedHealth Group

Plans, develops, and manages activities associated with the training and development of contact center Agents, Trainers, and Management within company...

1 week ago - Noida, Uttar Pradesh

Cib - Transaction Processing Manager - Associate - Bangalore

JPMorgan Chase

Ensure quality assurance on critical functions. Manage relationship with internal teams, anticipate needs, take feedback, run conference calls....

19 hours ago - Bangalore, Karnataka

Customer Ops Support Analyst

Expedia

Real-time monitoring of critical business operations and performance indicators at an interval level- call volumes, average handle times, queue time, call...

2 months ago - Gurgaon, Haryana

Na Service Delivery Manager

Amazon Development Center India Pvt. Ltd.

At least 5 years’ experience in a call center environment, preferably in outsourced operational leadership. Audit sites and validate agent satisfaction....

2 days ago - Hyderabad, Andhra Pradesh

Process Specialist

Cognizant

€¢ Handles Supervisor Calls and escalation calls. '• Perform quality assurance review on completed credentialing files....

2 months ago - Karnataka

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