ACD Jobs

ACD Jobs

Workforce Real Time Analyst

Amazon Development Center India Pvt. Ltd.

Previous experience with ACD reporting desired. Responsible for managing all intraday management processes in support of operations to achieve the business...

3 weeks ago - Bangalore, Karnataka

L2 - Cisco Ucce/uccx

Servion Global Solutions

Studies and standardizes procedures to improve efficiency and effectiveness of ACD Call Center Voice (Genesys, Rockwell/Spectrum/ Nuance) operations....

1 week ago - India

Technical Solutions Engineer

Akamai

About the Job As an Akamai Technical Solutions Engineer you will be an integral member of a team responsible for quickly resolving highly technical, complex

1 day ago - Bangalore, Karnataka

Curriculum Developer

Genesys

3+ years’ technical experience with enterprise software, preferably related to contact centers, such as PBX, ACD, CRM, and IP telephony....

6 days ago - Chennai, Tamil Nadu

Noc Engineer

NICE Systems

Role & Responsibility: The Engineer will be responsible for troubleshooting and resolution of all incidents The Engineer will be responsible for Incident

1 week ago - Pune, Maharashtra

Team Leader - Global Planning And Real Time Optimization

American Express

ACD experience (preferably Avaya CMS) with proficiency in manual skill changes, agent reports, agent traces, live call flows (preferred)....

2 weeks ago - Gurgaon, Haryana

L2 - Cisco Ucce/uccx

Servion Global Solutions

Studies and standardizes procedures to improve efficiency and effectiveness of ACD Call Center Voice (Genesys, Rockwell/Spectrum/ Nuance) operations....

4 weeks ago - Bangalore, Karnataka

Customer Service Executive - Service Assurance

Tata Communications

Knowledge of Dialers, ACD, CTI, WFM, and QM is required. A) Engineer maintaining the Global Voice Carrier Network of Tata Communications in the Network...

1 month ago - Pune, Maharashtra

Technical Support Engineer Ii

Akamai

About the Job As an Akamai Technical Solutions Engineer you will be working with a developer marketing team that will be blazing the way forward for app

1 month ago - Bangalore, Karnataka

Sr. Customer Service Executive - Service Assurance

Tata Communications

Implementation for IVR, ACD, Dialer, CTI, Multimedia, CRM Integrations, Recording, QM, Speech Analytics, WFM, NMS monitoring, MPLS Network inputs and Bandwidth...

2 weeks ago - Pune, Maharashtra

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